Voice AI That Understands
Healthcare, Not Just Speech
From ambient clinical scribing to patient intake, appointment calls and post-discharge follow-ups, Shunya bringsvoice AI to both sides of healthcare. Understand clinical conversations, structure patient information andautomate routine calls in the languages patients and clinicians actually use.
From the Patient's First Call toPost-Care Follow-UpFrom the Patient's First Call toPost-Care Follow-Up
Healthcare conversations happen before, during and after a consultation. Shunya handles patient-facing interactionsand clinician workflows, turning conversations into structured information and actionable next steps.and clinician workflows, turning conversations into structured information and actionable next steps.
Output: Symptoms → Medication → Patient response → Clinical note
Capture the natural conversation between clinician and patient and turn it into a structured clinical note, without requiring the clinician to dictate or type during the consultation.
See Shunya in Action
One Voice Layer.Across the Patient Journey.
See how Shunya listens to a healthcare conversation, understands clinical terminology,structures the information and turns the interaction into an actionable clinical workflow.
Why Shunya
Built for the Reality ofHealthcare Conversations
Clinical Context, Not Just Transcription
Healthcare conversations contain drug names, rare diseases, symptoms and clinical terminology that generic voice systems can mishear. Shunya combines voice intelligence with a clinical knowledge graph designed to recognise the terms that matter.
One Layer Across Patient & Clinician Workflows
Use the same voice layer for patient intake, appointment calls, follow-ups and adherence, while also supporting clinical documentation and clinician workflows.
AI Assists, Clinicians Decide
Shunya drafts structured notes and prescription documentation from the conversation. Clinicians review and confirm before anything is finalised. The system supports clinical work rather than making clinical decisions.
Built for Multilingual Care
Patients should not have to describe their symptoms in a language they are uncomfortable speaking. Shunya supports multilingual and code-switched conversations so patients can communicate naturally.
Healthcare Voice AI WithControl Built In
Connect Shunya to your existing healthcare systems while maintainingcontrol over workflows, data access, review and escalation. Designed forsensitive patient information and clinical environments.
HIPAA-ready
ICD Codes
End-to-end Encryption
Audit Logging
See It Work
A Consultation Happens.
Shunya Turns It Into a Clinical Record.
See how a natural clinician-patient conversation becomes structured clinical information, with the clinician remaining in control of the final record.
Live Consult
Clinical consultation · note generated
Structured Output
Primary concern
Fatigue following medication
Symptoms
Pain improved · No fever · No nausea
Plan
Continue current medication · Review next week
Status
Awaiting clinician confirmation
Integrations
Works With the SystemsYour Healthcare Teams Already Use
Connect Shunya to your EMR, scheduling, CRM, telephony and patient communication systems so everyconversation has the context required to support the next step in care.conversation has the context required to support the next step in care.
Clinical & Patient Systems
- EM
EMR / EHR
Patient records, clinical notes and care information
- CU
Custom Clinical Systems
Connect proprietary healthcare infrastructure through APIs
- PA
Patient Portals
Connect patient-facing workflows and information
Scheduling & Care Operations
- AP
Appointment Systems
Booking, rescheduling and reminders
- CA
Care Management
Follow-ups, discharge workflows and adherence
- CU
Custom Workflows
Trigger internal healthcare workflows through APIs and webhooks
Telephony & CPaaS
- TW
Twilio
Programmable voice
- EX
Exotel
Inbound and outbound healthcare calls
- PL
Plivo
Voice communications
- GE
Genesys
Contact-centre infrastructure
CRM & Support
- SA
Salesforce
Patient and customer engagement
- ZO
Zoho
Patient communication and workflows
- CU
Custom CRM
Connect existing engagement systems
Messaging
- WH
WhatsApp Business
Post-call confirmations and reminders
- SM
SMS & RCS
Appointment and care notifications
- EM
Email
Follow-up communication
Running Something Custom?
Connect Shunya to your existing healthcare systems through APIs and webhooks. Keep your current systems of record while Shunya becomes the voice layer that understands, responds and acts.
“In healthcare, a mistranscribed drug name isn't a minor error. It's a patient safety issue. What convinced us was seeing it get the rare and unusual terms right, consistently, not just the common ones.”
Clinical Operations Lead
AskSam
Questions
Healthcare Voice AI, Explained Simply
Does Shunya make clinical decisions?
No. Shunya can draft structured clinical notes and prescription documentation based on the conversation, but the clinician reviews and confirms the output before anything is finalised.
What makes Shunya different from a general transcription tool?
Shunya combines voice AI with a clinical knowledge graph designed to recognise rare disease names, uncommon medications and clinical proper nouns.
Does the clinician need to dictate separately?
No. Ambient listening captures the natural conversation during the consultation, removing the need for a separate dictation step.
Can Shunya support patient-facing calls?
Yes. The Healthcare solution can support patient intake, appointment booking, reminders, post-discharge follow-ups and medication adherence conversations.
Can patients speak in their own language?
Yes. Patient-facing workflows can support patients in their preferred language, including multilingual interactions.
How is patient data handled?
The current Healthcare draft describes HIPAA-ready handling, encryption in transit and at rest, an air-gapped deployment option and audit logging. Exact security and compliance configurations should be confirmed for the specific deployment.