A Contact Centre That Can
Handle Every Conversation
Shunya brings AI-powered inbound, outbound, agent assist and call quality automation into one voice layer.Handle routine calls automatically, support human agents in real time and review every conversation,across the languages your customers actually speak.
From the First Ring to theFinal ResolutionFrom the First Ring to theFinal Resolution
A modern contact centre has more than one problem to solve. Shunya handles customer conversations,supports agents and turns every call into structured operational data.supports agents and turns every call into structured operational data.
Account status pulled live - resolved on first contact, no callback needed.
Resolve common customer requests instantly, from account questions and order status to service requests and appointment scheduling.
See Shunya in Action
One Voice Layer.Every Contact Centre Conversation.
See how Shunya handles a customer call, understands intent, retrieves relevant information, resolves the request and escalates to a human when needed.
Why Shunya
Built for the Reality of High-VolumeCustomer Conversations
One Layer Across the Contact Centre
Don't run separate AI systems for inbound support, outbound campaigns, agent assist and quality monitoring. Shunya brings them together through one voice intelligence layer.
AI When It Can, Humans When Needed
Let AI resolve routine requests while routing complex, sensitive or high-value conversations to human agents with the relevant context already available.
Understands How Customers Actually Speak
Customers switch languages, use regional expressions, interrupt and change direction mid-conversation. Shunya is built to understand natural multilingual and code-switched speech instead of forcing customers into scripted interactions.
Every Call Becomes Data
Automatically generate summaries, intent, sentiment, outcomes and QA scores from conversations, giving operations teams a consistent view across the entire contact centre.
Enterprise Voice AI WithControl Built In
Connect Shunya to your existing CRM, telephony, knowledge baseand business systems. Control which workflows AI can complete,when it should escalate and what gets recorded after every call.
Enterprise Security
API-first
Human-in-loop
Multilingual
See It Work
A Customer Calls.
Shunya Understands What Happens Next.
See how one customer conversation moves from speech to intent, resolution and structured call data, without making the customer repeat themselves.
LIVE CALL
Billing issue · escalated
Intent
Billing Dispute
Sentiment
Negative → Neutral
Resolution
Escalated
QA Score
94%
Integrations
Works With the SystemsYour Contact Centre Already Uses
Connect Shunya to your existing customer, telephony and knowledge systems so the voice layerhas the context it needs to resolve calls and support agents.has the context it needs to resolve calls and support agents.
CRM & Customer Data
- SA
Salesforce
Customer records, cases and call outcomes
- ZO
Zoho CRM
Customer context and follow-ups
- FR
Freshdesk
Tickets, customer issues and resolution history
- ZE
Zendesk
Support tickets and customer conversations
Contact Centre & Telephony
- GE
Genesys
Contact-centre routing and telephony
- EX
Exotel
Inbound and outbound voice infrastructure
- TW
Twilio
Programmable voice and communications
- OZ
Ozonetel
Contact-centre calling infrastructure
Knowledge & Business Systems
- KN
Knowledge Base
Retrieve relevant answers during live conversations
- CU
Custom APIs
Connect internal systems and workflows
- WE
Webhooks
Trigger actions and pass conversation outcomes
Already Have a Contact Centre Stack?
Keep your existing telephony, CRM and business systems. Shunya sits on top as the voice intelligence layer, connecting to the systems you already use through APIs and webhooks.
“Missed deliveries used to be the call volume spike we dreaded every peak season. Now it's a workflow that runs itself, and our agents only see the calls that actually need a person.”
Head of Delivery Operations
Last-Mile Logistics Partner
Questions
Contact Centres, Explained Simply
Does Shunya replace human agents?
Not entirely. Shunya is designed to resolve routine conversations automatically while supporting human agents and escalating conversations that require human judgement. Teams can decide which call categories AI handles and which require a person.
Can Shunya handle both inbound and outbound calls?
Yes. Shunya can support inbound customer service as well as outbound campaigns such as reminders, collections, surveys, renewals and follow-ups.
Can it support our existing agents?
Yes. Agent assist can surface relevant information and suggested responses during a live call, while automated summaries reduce after-call work.
Can every call be reviewed for quality?
Yes. Conversations can be automatically analysed against defined quality and compliance criteria, allowing teams to review 100% of calls rather than relying only on manual sampling.
How does Shunya handle multilingual conversations?
Shunya supports 55+ Indian languages and 13+ additional Asian languages, with the ability to handle natural speech and multilingual or code-switched conversations.
What happens when AI cannot resolve a call?
The call can be handed over to a human agent with the relevant conversation context, intent and other available information attached so the customer does not have to start over.